Question 1

What areas do you serve?

Accepted Answer

Diamond serves Winston-Salem, Greensboro, Kernersville, Lewisville, Clemmons, High Point, King and communities within roughly 50 miles of Winston-Salem. Call the office if you are just outside that area.

Question 2

Do you offer weekend or after-hours service?

Accepted Answer

Yes. Diamond publishes weekend and after-hours service availability. Call (336) 817-1704 so the office can confirm the next available service window.

Question 3

Which heating systems do you repair?

Accepted Answer

Diamond's heater-repair service covers furnaces, heat pumps and boilers.

Question 4

Do you offer financing?

Accepted Answer

Yes. Financing is available through Diamond's published GoodLeap application link and is subject to lender approval.

Question 5

What brands do you work with?

Accepted Answer

Diamond lists Bosch, Gree and Airtemp as dealer brands and Trane, Lennox and Rheem as supported brands.

Question 6

How do I request service?

Accepted Answer

Call (336) 817-1704 or submit the inquiry form. A request is not a confirmed appointment until the office follows up.

Question 7

What can I check before calling about no cooling?

Accepted Answer

Confirm the thermostat is set to COOL, replace a visibly dirty filter and check whether a breaker has tripped. Do not open electrical panels or handle refrigerant; call a technician if the system still does not cool.

Question 8

Should I repair or replace my system?

Accepted Answer

The best choice depends on system age, repair condition, efficiency and your comfort goals. Diamond can evaluate the equipment and quote the available options.

Frequently asked questions

Still deciding?